FAQ

Getting started

What is LilyVPN?

We provide VPN servers in many countries across the World to sponsor fair and well-intended use of information on the Internet. Many times, innocent Internet users become victims of firewall blockage against those who abuse the Internet. For those people, we offer reliable and speedy Internet access for a low price. You immediately get unblocked from valuable websites such as YouTube, Google, Facebook, NetFlix and so on. Compared to large VPN companies that capitalize on your disadvantages, you can save 50% or more.

We also welcome you to test out our service for free. Please register and get 3 day free access by checking out our free VPN card on the home page.

How can VPN help me?

  1. If you are a traveler or a café lover using public WiFi frequently, VPN turns the insecure public WiFi’s into a highly secure network to protect your data privacy and personal information. Loss of personal information on public WiFi could be a huge headache. We recommend you start with the half-price Economy subscription to try out our service.
  2. If your area has limited Internet access due to various reasons,  you can unlock tons of gaming, music, video, social networking and business resources using VPN.

How to use LilyVPN?

After you purchase a VPN card (Economy or Professional), you will be able to download your VPN account to start using the VPN service. The VPN card looks like below:

It lists the server name, pre-shared key (Key), account (Card Number) and your password (PIN). You can add the above information to your operating system’s L2TP VPN configuration, and immediately connect to VPN whenever needed. It does not require installing any additional software. This is the safest VPN solution you can find.

After connecting to VPN, you can go to the URL: https://ipinfo.info/html/my_ip_address.php to check if your IP has changed. Here is an example:

What kind of payment methods are accepted?


We support all major credit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Additionally, you may find that Amazon Pay and PayPal may expedite your checkout process.

For Chinese users, please select the Credit Card method and use a Union Pay (银联) or a Visa card (dual currency, USD or gift card). Alternatively, you can use Amazon Pay with your Amazon account for faster checkout.

Troubleshooting

First time connection may take 15 secs

We are dedicated to providing the best VPN service at the lowest price. However, there could be occasional issues due to the technical complexity of providing a global VPN network. Please browse the following issues and find solutions below.

This is normal due to slow DNS speeds in specific locations in the world. If you encounter this problem, we encourage to retry connecting a couple of times to get connected. Once connected, reconnection should be fast.

Need help with VPN connection

We sincerely apologize if you experience difficulty connecting to our server.

  1. Firstly, please make sure your entered the server name (e.g., “cn.lilyvpn.net”), the shared secret (e.g., “vpn”), your account name (e.g., “va86xxxx”) and password (“e.g, 012345”) correctly, and the protocol is L2TP/IPSec.
  2. If your card has expired or you are connecting too many devices with the same card, you could see the error “authentication failed”. In this case, please check your card expiration day and order a new one if needed.
  3. If you get any other error, please contact us for support. We will reply to you within 24 hours and will try our best to solve the problems for you.

Our technical support
E-mail: help@lilyvpn.com
Message: Click Messages and send a message to “support”.